1. Services
The Company agrees to provide professional cleaning services as described in the estimate or booking confirmation. Services may be adjusted at the Company’s discretion based on time, safety, or condition of the property.
2. Estimates
All estimates are based on the information provided at the time of booking. Final pricing may vary depending on the actual condition of the property. The Company reserves the right to adjust pricing upon arrival if conditions differ significantly from what was described.
3. Access to Property
The Client agrees to provide safe access to the property at the scheduled time. If access is not available, a cancellation fee may apply.
4. Payment
Payment is due immediately upon completion of services unless otherwise agreed in writing. We accept cash, check, Zelle, Venmo, and major credit cards. Returned checks are subject to a $35 fee. Accounts past due may be subject to late fees and suspension of service.
5. Deposits
Certain large or specialty projects may require a deposit prior to service. Deposits are non-refundable if the appointment is canceled with less than 24 hours’ notice.
6. Cancellation Policy
Appointments canceled with less than 24 hours’ notice may be subject to a cancellation fee of up to 50% of the scheduled service cost. No-shows may be charged the full service amount.
7. Satisfaction Guarantee
Please notify us within 24 hours if you are not satisfied with any area of your cleaning. We will return to address eligible concerns. Refunds are not guaranteed but will be considered on a case-by-case basis.
8. Condition of Property
The Company reserves the right to refuse or discontinue service in conditions deemed unsafe or unsanitary, including active infestations, hazardous materials, or extreme clutter beyond the scope of the booked service.
9. Pets
Pets must be secured if they present a safety concern. The Company is not responsible for pets escaping through doors or gates left unlatched.
10. Breakage or Damage
Damage believed to have been caused by our team must be reported within 24 hours. The Company will investigate and address valid claims at its discretion.
11. Limitation of Liability
Our liability is limited to the amount paid for the service in which the damage or loss occurred. We are not responsible for pre-existing damage or items of extraordinary value.
12. Health and Safety
Firearms must be secured, illegal substances must not be present, and water and electricity must be available during service. Failure to comply may result in termination of service.
13. Photographs, Video & Content Creation
At The Hounds Cleaning Services LLC, we take pride in our work and may photograph or video-record areas of your home before and after cleaning. These images may appear on our website, social media, YouTube, and other marketing platforms. Our focus is always on showcasing our cleaning results — not your personal belongings or identifying information. We will never intentionally publish your name or address without your permission, and we always ask for permission first. If you prefer that we do not photograph your home, let us know before we begin. We will gladly respect your wishes without affecting the quality of service you receive.
14. Recurring Service
Recurring services may be scheduled weekly, biweekly, or monthly. Either party may cancel recurring service with at least 7 days’ notice.
15. Weather or Emergencies
Appointments may be rescheduled due to severe weather, emergencies, or other circumstances beyond our control. We will make every reasonable effort to reschedule promptly under such conditions.
16. Privacy & Electronic Communications
Customer information is used only for scheduling and service purposes. We do not sell personal information. By providing your phone number or email, you consent to receive service-related communications including estimates, invoices, appointment reminders, and follow-ups.
17. Entire Agreement
This Agreement represents the entire understanding between the parties and supersedes all prior discussions. It shall be governed by the laws of the State of New Jersey. Electronic acceptance constitutes a binding agreement.